NetSuite is the outstanding ecommerce solution for companies selling business to business or business to consumer. Efficiencies delivered through automation of transactions ensure that there is no duplication of effort or manual data entry required.
Stay ahead of your competition
When you need to keep your margins slender and maximise your volumes to stay competitive, NetSuite provides the infrastructure to do it without being consumed by overhead employing staff to manually enter data. You will always outperform your non-NetSuite competition!
Manage your own business
NetSuite provides the tools and accessibility for you to manage your own system. No longer will you need to rely on IT or Web Design consultants. NetSuite provides.
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Netsuite Features and Benefits for eCommerce Companies
Every day we talk to people who manage an Accounts package, a Content Management System(CMS), Outlook Email, Warehouse Management System, Spreadsheets and paper systems. If your business grows, this cannot be reasonably sustained. NetSuite is the single solution business application for your ecommerce business.
NetSuite is equally adept for B2B and B2C ecommerce solutions, providing a single system that can manage the whole range of functionality required by the modern business such as up-sell & cross-sell configuration, promotional tools, secure registration, negotiated contract price enforcement and partner management for B2B. Back-office inventory, warehousing and shipping link with front-office customer operations for total visibility needed of top line revenue, costs and profitability.
Eliminate duplication of effort and manual data entry. No more switching between systems, re-keying information, manually importing and exporting data, using spreadsheets and printing paper reports
Improve accuracy and efficiency and get your data in real time. Through online partner, supplier and customer centres, everyone knows exactly what's going on with every order. Automated processes and better accuracy means faster orders, more satisfied customers and lower operational costs.
Eliminate IT costs, make faster decisions and be in control!
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NetSuite’s web store features are totally comprehensive, enhancing the experience for the shopper and delivering accurate and efficient transactions.
Key features include:
- Shopping and Merchandising Tools
Secure shopping cart functionality, integrated real-time credit card processing with multi-level fraud protection, coupons, cross-selling and more. Promotional credit card payment or account options with credit terms managed within the system. - Drop-Shipment/Special Orders
image - Integrated, Real-time Inventory Management
View real-time inventory, manage out of stock and back-ordered items. Full Inventory management, track inventory across multiple warehouse locations, select different price levels and formulate volume discounts for each customer.
- Returns
Return management authorisations, on-site receipt, put-back accounting, credit account or replace.
- Automated pick, pack and ship
Total visibility of orders monitored and managed from Dashboards. - Integrated FedEx® Shipping/UPS Online® Tools
NetSuite was the first application vendor with seamless integration with FedEx® Shipping and UPS Online® Tools providing real-time shipping rates, automated barcode generation and in-system shipment tracking for domestic and international shipping. - Customer Service
NetSuite enables companies to empower preferred partners with a password protected, customer-specific, portal-based self-service center where they can place new and repeat orders, view order status, order history, track shipments, submit trouble/support tickets, review support history, search transactions, pay invoice, and read the knowledge base for online help, product and service documentation and more.
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NetSuite allows you to build your Web site from scratch with simple configuration tools. Existing static Web sites can be imported and transformed into high-performance, database-driven ecommerce sites.
- Customisable Store Fronts:
NetSuite offers out-of-the-box templates with a variety of layout styles and designs. You can upload your own HTML files; customize site elements such as headers, footers, tab bars, sidebars and content wrappers. Forms are easily set up to capture leads or gather inquiries. No HTML expertise is required to set-up or manage your NetSuite website. - Hosting & Publishing Capabilities:
NetSuite will host websites or work with externally hosted sites. NetSuite uses smart tags to convert static sites into dynamic pages. Content can be published to the site e.g.: documents, catalog items, employee directories. Permission system allows you to publishing to a customer or group of customers, department, or group. If you have an existing website, you can overlay NetSuite ecommerce functionality over your existing third party hosted website. - Personalised Websites for Each Customer:
NetSuite supports personalised content and pricing by customer. Different items, pricing and content can be displayed to different customers based on their Price Level, customer grouping, or purchase history. - Site Search:
Navigation by Site Search is how 80 percent of online users browse a site. Enhanced search capability is a “must have” for a modern site. NetSuite has it.
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NetSuite analytics and reporting provides critical information on visitors' browsing and shopping habits. Shopping Activity Reports: NetSuite’s reports on abandoned carts, customer conversion ratios and understanding the purchase ratio of specific items are crucial in helping to improve site performance.
- Customer-specific Site Activity:
NetSuite facilitates drill-down to an individual customer record and review all of that customer's activities on your site. You can see their shopping cart contents, their pages viewed, their referring URL and keyword, their click-stream paths, the dates of their first and last visits, and much more. This allows you to create marketing campaigns that target shoppers based on their specific browsing patterns, to close sales more efficiently, and to provide very personalized service to your customers. For instance, you can send out a marketing campaign to all visitors who viewed a specific page on your site, and also include a coupon that is only sent to visitors who added that item to their shopping cart. You can also call your customers directly and close sales by knowing exactly what products they are interested in. - Operations & Financial Reports:
NetSuite provides real-time Key Performance Indicators on your role-based Dashboards.
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24/7 online global customer self-service for improved service levels up and reduced operating costs.
- Self-Service:
NetSuite provides password-protected customer center that allows each of your customers to login and review all their orders and issues, shipping status, returns, repeat past orders, quotes, and make payments. - Online Support:
Integrated customer support and case management via customer portal.
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NetSuite accounting and financial tools are the foundation of your business.
- Integrated Accounting:
The key factor in any business is financial management. NetSuite was built from the ground up with accounting at its core. - Complex Pricing, Flexible Payment:
Volume, term, and contract/customer-specific pricing, manages minimum orders and support complex pricing needs. Handles credit card payments and invoicing based terms and credit limits. Supports payment via standard bank credit cards. - Paperless Purchasing:
Electronic delivery of the whole order process from paperless requisition and workflow-driven approval, to automated purchase order creation, through receipt, matching, and payment. - Award Winning Capabilities:
Ranked No1 from Forbes to PC Magazine through Inc. Magazine and eWeek, for functionality, technology and ease of use among online business management software providers. - Simple and Reliable:
Designed for ease of use, accuracy, control and reporting. - Accountability with Visibility:
Complete audit trail of all reports and transactions for security and control.
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Ecommerce companies rely heavily on effective email marketing to broaden customer base, including paid and natural search, high volume e-mail campaigns, all of which have real-time performance and ROI analytics.
- Search Engine Optimisation:
Create search engine friendly pages for optimisation of portions of your site. - Paid Search Engine Marketing:
Report on paid search keyword purchases in real-time. Delivers analysis of leads driven by paid search campaigns from the time a user click on your ad to the actual purchase. - Affiliate Management:
Track to affiliates & view sales activity. - Cross-Selling:
View full purchase history for customers, customer segmentation for target groupings e.g.: County, Post Code, company size or industry. - Online Lead Forms:
Analyse marketing efforts, track lead conversion rates and determine ROI. - E-mail Marketing:
The only CRM solution to integrate a true e-mail marketing engine providing target segment creation, creative development and campaign execution, plus mass e-mailing capability with virtually unlimited volumes per campaign. - Campaign Tracking and Analysis:
Create highly targeted campaigns based on your customers' purchase histories and support case, meet customer needs, but and predict their requirements. Track their response in real time via the dashboard. - Referral, Lead Source, & Promotional Code Tracking:
Design promotional discounts and track them via promotional codes. Track leads and referrals by medium (purchase lists, print media, or TV), by types of leads (company size, industry, etc.), or by the promotional offer. - Web Analytics:
Track data generated with key reports in-system, such as conversion statistics, visitor activity, and number of page hits generates the reports, and manages and store information.
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