Beyond Traditional CRM Solutions: Complete Customer Lifecycle Management
NetSuite CRM+ incorporates the very latest technology in Customer Relationship Management. Resources include Salesforce Automation, Marketing Automation, Customer Support & Service, and the ability to adapt, modify and personalise your system through SuiteFlex. This comprises the finest prospect management and forecasting facilities available today, providing significantly greater capabilities than other hosted CRM applications.
NetSuite CRM+ provides unique resources beyond any that salesforce.com, Siebel CRM OnDemand or Microsoft CRM can provide for your business.
- Order Management
- Incentive Management
- Project Tracking
- Complete Customer Portal
- Website & Analytics
- Partner Management
NetSuite CRM+ Data Sheet
Please click here to find out more about how NetSuite CRM+ is able to help your business outperform your competitors with the best CRM provision in the industry.
NetSuite CRM+ provides you with the world’s finest Web-based CRM software through unique benefits including:
- The provision of a full insight into customer information and customer transactions, giving all of your staff the ability to view vital data such as website orders and financial dealings, without the need to amalgamate records with other systems. This complete profiling of customers is key for effective CRM.
- The facility to sell to prospective customers and current customers in the same way, applying the same efficient methods. Competitor CRM solutions do not account for repeat or conversion business from existing customers, instead applying all their energies into developing tools to manage prospective customers.
- The complete tracking of your customer’s entire history, including events such as potential clients browsing your website, casual enquiries, qualified leads, customers who have placed an order and customers who are making/have made a purchase. A full lifecycle history enables the provision of effective customer service and the potential to obtain further business from satisfied clients.
- The provision of an integrated order management system allowing your sales representatives to place orders immediately and at the point of sale, on behalf of customers.
- The ability to view accountancy and financial information in order to review customer purchase information without complicated and costly software amalgamation.
- The capacity to apply vigorous, automatic up-selling and cross-selling tools, enabling you to provide better customer service and sell more to your existing customers.
- The inclusion of comprehensive Partner Relationship Management, allowing you to effortlessly incorporate your channel partners within your direct sales team.
- The automatic tracking of commission and provision of accurate reports, allowing you and your sales team to concentrate on selling rather than spreadsheets.
- Complete incorporation of your website and marketing mail shots with CRM. NetSuite CRM+ can automatically provide a complete history of customer transactions and movements on your website, giving you unprecedented information about the sales process.
- The provision of reliable and more precise forecasts through the inclusion of reserved orders which are shown in your forecasts to give them greater dependability and consistency. The "actuals" information is sourced by actual sales figures.
- The ability to measure campaign effectiveness and returns on marketing investment with a full audit trail of customer purchases. Lead generation effectiveness is often incorrectly measured by other CRM software as purchase details are not recorded. NetSuite CRM+ tracks campaigns from the first contact right through to sales, resulting in detailed and accurate sales campaign reporting.
Learn more about NetSuite CRM+ Customer Relationship Management